Return & Refund Policy

Last Updated: September 28, 2026

Cottonx wants customers to have a clear understanding of our return and refund process before making a purchase. This Return & Refund Policy explains the applicable return window, refund window, return shipping responsibility, return label responsibility, restocking fees, and general return procedures.

By purchasing from Cottonx, customers acknowledge the terms described in this policy.

1. Return Window

Cottonx provides a:

60-day return window

Customers who wish to return an eligible product should initiate the return process within 60 days of the applicable order or delivery date, as determined by the return process.

Customers should contact Cottonx before sending a product back.

2. Refund Window

Our refund window is:

15 days

Eligible refunds are processed according to the applicable return and refund process.

The 15-day refund period is separate from the 60-day return window. Customers should therefore review the applicable refund requirements carefully and contact Cottonx promptly when requesting a refund.

3. Contact Before Returning an Item

Customers should contact Cottonx before sending a return.

Contact:

support@cottonx.store

Please include:

Order number
Customer name
Email address used for the order
Product information
Reason for the return
Any relevant supporting information

This allows our team to review the request and provide the appropriate return instructions.

4. Return Label

The customer is responsible for the return label in all circumstances.

Cottonx does not automatically provide prepaid return labels unless separately agreed or required by applicable law.

Customers should follow the return instructions provided by Cottonx when returning a product.

5. Return Shipping Costs

The customer is responsible for return shipping costs in all circumstances.

This means that the customer is responsible for the cost associated with sending the returned product back to Cottonx.

Return shipping costs are not automatically reimbursed by Cottonx.

6. Restocking Fee

Cottonx charges:

$0 restocking fee

There is no additional restocking fee applied to eligible returns.

7. Return Condition

Customers should return products in appropriate condition and follow any instructions provided by Cottonx during the return process.

Where applicable, products should be returned with the original product components, packaging, tags, or other materials that accompanied the order.

The condition of a returned product may affect eligibility for a refund where permitted by applicable policy or law.

8. Return Review

After a returned product is received, Cottonx may review the return to determine whether it qualifies for a refund under this policy.

The review may consider:

Whether the return was initiated within the applicable return period
Whether the product corresponds to the original order
The condition of the returned product
Whether the return requirements were followed
Other information relevant to the return

9. Refund Processing

When a return is approved for a refund, the refund will generally be processed through the applicable payment method used for the original purchase, subject to the payment processor's procedures.

The timing of the refund appearing in the customer's account may vary depending on the payment provider or financial institution.

Cottonx does not control the processing time of a customer's bank or payment provider after a refund has been issued.

10. Refund Amount

If a refund is approved, the applicable refundable amount will be determined according to the order and the conditions of the return.

Customers should understand that return shipping costs remain the customer's responsibility.

Cottonx does not charge a restocking fee.

11. Incorrect Address Returns

Customers are responsible for providing accurate shipping information.

If a package is returned because the customer provided an incorrect, incomplete, or otherwise inaccurate address, the customer remains responsible for applicable return shipping costs and related expenses.

Customers should carefully verify their address before completing checkout.