Payment Policy

Last Updated: September 28, 2026

This Payment Policy explains the payment methods accepted by Cottonx and provides information about payment processing, order authorization, pricing, and payment-related customer responsibilities.

By placing an order through the Cottonx website, customers agree to provide accurate payment and billing information and authorize the applicable payment method for the amount displayed during checkout.

1. Accepted Payment Methods

Cottonx accepts the following payment methods:

Visa

Customers may pay for eligible purchases using a Visa Card through the available checkout payment system.

MasterCard

MasterCard payments are accepted through the available online checkout.

American Express

Customers may use an American Express Card where the payment option is available at checkout.

UnionPay

UnionPay is an accepted payment method through the applicable payment processing system.

Google Pay

Customers may use Google Pay where it is available on their device and supported by the checkout payment system.

2. Payment Authorization

When you submit an order, the selected payment method may be subject to authorization by the applicable payment provider.

An order is considered successfully placed only after the checkout process has been completed and the payment has been appropriately authorized or otherwise confirmed by the payment system.

If a payment cannot be authorized, the order may not be successfully completed.

3. Accurate Payment Information

Customers are responsible for providing accurate information when completing checkout.

This may include:

Name
Billing address
Shipping address
Payment information
Email address
Other information requested during checkout

Incorrect information may result in payment failure, order delays, or other processing issues.

4. Product Pricing

Product prices are displayed on the Cottonx website.

Customers should review the product price, quantity, selected options, shipping charge, and order total before completing checkout.

Cottonx aims to present pricing clearly and accurately.

5. Shipping Charges

Our standard shipping fee is:

$15 USD flat rate

The applicable shipping charge should be displayed during the purchasing process before an order is completed.

Customers should review their final order total before submitting payment.

6. No Hidden Charges

Cottonx does not intentionally apply hidden charges to customer orders.

Applicable product prices and standard shipping charges are presented as part of the online purchasing process.

Customers should review the checkout summary before submitting an order to confirm the products selected and total amount due.

7. Order Confirmation

After successfully completing an order, customers may receive order confirmation information through the contact information provided during checkout.

Customers should retain their order confirmation and order number for future reference.

The order number may be useful when contacting Cottonx regarding shipping, returns, refunds, or other customer service matters.

8. Payment Problems

If a payment fails or is declined, customers should verify the information entered and, if necessary, contact their payment provider.

Customers may also contact Cottonx if they believe there is an issue with the checkout process.

Cottonx can be contacted at:

support@cottonx.store

or:

+1 (720) 555-0148

9. Payment Security

Payment transactions are handled through the payment processing systems available through our online checkout.

Customers should use only the official Cottonx website checkout when entering payment information.

We recommend that customers avoid sharing payment credentials with third parties.

10. Refunds

Refunds are handled in accordance with our Return & Refund Policy.

The applicable refund window is 15 days, subject to the conditions outlined in our Return & Refund Policy.

A refund may require the applicable return process to be completed before the refund is processed.

11. Returns and Payment Reversals

When a return qualifies for a refund under our Return & Refund Policy, the applicable refund will be processed according to the payment and refund process available through the original transaction.

Customers remain responsible for return shipping costs and the return label in all circumstances.

Cottonx does not charge a restocking fee.