Privacy Policy

Last Updated: September 28, 2026

At Cottonx, we respect your privacy and are committed to handling customer information responsibly. This Privacy Policy explains what information may be collected when you visit or use our website, how that information may be used, and the choices available to you.

By using the Cottonx website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you browse our website, place an order, contact us, or interact with our services, we may collect information necessary to operate our online store and provide customer service.

Depending on your interaction with our website, information may include:

Name
Billing address
Shipping address
Email address
Phone number
Order information
Product selections
Payment-related information
Customer service communications
Information submitted through website forms
Technical information associated with website usage

We only request information that is relevant to providing our services or operating our online store.

2. Order Information

When you place an order with Cottonx, information associated with the transaction may be collected and stored so that we can process and fulfill your order.

Order information may include:

Products purchased
Order number
Customer name
Shipping information
Billing information
Contact information
Order amount
Transaction status
Customer communications related to the order

This information helps us fulfill purchases, provide customer support, manage returns and refunds, and maintain appropriate business records.

3. Payment Information

Cottonx accepts Visa, MasterCard, American Express, UnionPay, and Google Pay.

Payment information may be processed through payment service providers and the systems supporting our online checkout. Cottonx does not need to directly handle or retain all payment credentials in order to process an order.

Customers should provide payment information only through the appropriate checkout process.

4. How We Use Information

Information collected through our website may be used for legitimate business purposes, including:

Processing customer orders
Completing payments
Shipping products
Providing customer service
Responding to questions
Processing returns and refunds
Communicating about orders
Maintaining business records
Improving website functionality
Preventing fraudulent or unauthorized activity
Maintaining website security
Complying with applicable legal requirements

We do not use customer information for purposes unrelated to our business operations without an appropriate basis for doing so.

5. Website Usage Information

When you visit our website, certain technical information may be collected automatically through standard website technologies.

This may include information such as:

Browser type
Device type
General website interaction information
Pages visited
Referring information
Approximate technical location information
Date and time of website access

This information may help us understand website performance and improve the customer experience.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve the shopping experience, and understand website usage.

Cookies may be used for functions such as maintaining shopping cart information, supporting checkout functionality, remembering preferences, and analyzing website activity.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Service Providers

Cottonx may use third-party service providers where necessary to operate the online store and provide services.

These providers may support areas such as:

Payment processing
Website hosting
Order processing
Shipping
Analytics
Website functionality
Security
Customer support

Service providers may receive information necessary to perform the services they provide to Cottonx.

8. Information Security

We take reasonable measures to protect information handled through our online store.

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure.

Customers should also take reasonable precautions when using online services, including maintaining appropriate security for their accounts and devices.

9. Information Retention

We may retain customer and transaction information for as long as reasonably necessary to operate our business, fulfill legal or accounting requirements, resolve disputes, process returns and refunds, maintain business records, and provide customer support.

Retention periods may vary depending on the type of information and the reason it is retained.

10. Customer Choices

Depending on applicable law, customers may have rights relating to their personal information.

Customers may contact Cottonx regarding privacy-related questions or requests at:

support@cottonx.store

We may need to verify the identity of the requester before processing certain privacy requests.

11. Children's Privacy

Our website is intended for general consumers and is not knowingly designed to collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information through our website in circumstances where it should not have been collected, please contact us.

12. Changes to This Privacy Policy

Cottonx may update this Privacy Policy when necessary to reflect changes in our business, website functionality, legal requirements, or privacy practices.

When changes are made, the updated policy may be posted on this page with a revised effective or updated date.