Contact Us

We are here to help with questions regarding products, orders, payments, shipping, returns, refunds, and other matters related to Cottonx.

If you need assistance before placing an order or need help with an existing order, please contact our customer support team using the information below.

Contact Information

Business Name: Cottonx

Business Address: 331 West Warren Avenue Denver, Colorado 80223 United States

Business Email: support@cottonx.store

Business Phone: +1 (720) 555-0148

Business Hours: Monday to Friday 10:00 AM to 6:00 PM GMT -6:00

Email Support

For general questions and customer service inquiries, you can contact us at:

support@cottonx.store

When contacting us about an existing order, we recommend including your order number and the email address used when placing the order. Providing these details helps us identify your order and respond more efficiently.

You may contact us about:

Product information
Product availability
Sizes and colors
Order status
Shipping questions
Delivery information
Payment questions
Returns
Refunds
Damaged or incorrect items
Address-related issues
General customer service matters

Phone Support

Customers can also contact Cottonx by phone:

+1 (720) 555-0148

Phone support is available during our regular business hours:

Monday to Friday – 10:00 AM to 6:00 PM (GMT -6:00)

Calls received outside business hours may be handled during the next available business period.

Order Support

If you are contacting us about an order, please provide as much relevant information as possible.

Useful information may include:

Order number
Name used for the order
Email address used during checkout
Product name
Description of the issue
Relevant photographs, where applicable

Providing accurate information allows our customer support team to review your request more efficiently.

Shipping Questions

If you have questions about shipping, please review our Shipping Policy first. Our standard shipping fee is $15 USD flat rate.

Orders generally require 1–2 business days for processing before shipment. Once shipped, estimated transit time is 4–5 business days. The estimated total delivery timeframe is therefore 5–7 business days, depending on the order and delivery circumstances.

Please note that delivery estimates are estimates and may be affected by circumstances outside our direct control.

Returns and Refunds

Customers who wish to return an eligible product should review our Return & Refund Policy before sending an item back.

Our standard return window is 60 days, while the refund window is 15 days, subject to the applicable conditions in our Return & Refund Policy.

The customer is responsible for the return label and return shipping costs in all circumstances. Cottonx does not charge a restocking fee.

Address Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

If an order cannot be delivered because an incorrect, incomplete, or otherwise inaccurate address was provided by the customer, the customer is responsible for the consequences associated with the incorrect address.

Customers should carefully review their shipping information before submitting an order.

General Questions

For questions that are not specifically related to an existing order, customers can contact us by email or phone during our regular business hours.

We encourage customers to review the information available throughout our website, including our FAQ, Shipping Policy, Payment Policy, Privacy Policy, and Return & Refund Policy.

Our goal is to make important information readily available so customers can make informed decisions before purchasing.